Nice area but very disappointed with this stay especially for the price. I would recommend going to one of the cheaper properties nearby. The pictures are of the “balcony” room I received. It looked directly at a building and was more of a shared space with other rooms. It was covered in mud and animal droppings, I notified the front desk twice to hopefully at least get it swept, and it never got completed during my stay. The room was ok but did not include a simple bar of soap, I had to request a bar and it took nearly an hour to receive it. Pool bar was very understaffed with only one person working while I was there. I know it was off-season for skiing but if service is so poor they should lower the price during the summer.

Great location and friendly staff. We have now stayed here in both the winter and summer and I think that we may like this location even better than the Park Hyatt Beaver Creek when it comes to a summer trip. The patio with the river behind it was beautiful, next time we will plan on breakfast at the hotel instead so we can enjoy the view. Great location relative to other things to do in Vail.

This was my first time staying at this hotel since it was the independent Vail Cascade Resort and Spa, and unfortunately rotating corporate takeovers haven’t been kind to this place. Our first impression was the chaotic and expensive valet process, the guy who seemed to be in charge was rude, unhelpful, and very disorganized. It took us nearly an hour to get our bags after valet wouldn’t let us simply carry our own stuff to our room. In the rooms, the thermostats reset multiple times throughout the day and the temperature was either too hot or too cold our whole stay. There is sketchy electrical wiring throughout the room as other guests have noted. Our humidifier was moldy and dirty. The doors are way too big and we were unable to close the bathroom door without standing over the toilet. Downstairs, the staff was mostly disengaged and checked out. There were dogs without leashes running around the lobby and pool area. The pool area is very undersized for a hotel this large. Chair 20 was closed (low snow year to be fair) but the hotel is still advertising as ski in/ski out. Everything from food to drinks to snacks were overpriced and low quality. Overall very disappointed with our stay, we expected to get nickled and dimed at a “luxury” resort but expected a small amount of luxury in return.

Disappointing stay at the Grand Hyatt Vail. I’m a globalist, which was not acknowledged. No upgrade… I had a tired room that was very overdue for a refresh, with a view of a wall, when other people had wonderful views. The shower had a loose tile and visible mold. There was also a loud knocking noise starting at 6:30 AM on my day of departure that went on for about 15 minutes. Not sure what it was. They said they could only accommodate a checkout until 1pm despite my Globalist status, even thought the hotel did not appear to be full. Overall a not great experience, would not recommend!

We absolutely love this hotel! We stay each year for a ski week, and it’s always a great experience! The location, Makoto (Sushi Restaurant), the private chair lift, the ski valet are all amazing! But what really makes this property top notch is its people! Special thanks to Kelly and Team in the ski valet, Ellen at the front desk (always so helpful), and Diego in the kitchen making the best omelettes!

Zero Empathy When It Mattered Most I stayed at the Hyatt Grand Vail while attending a conference and the way this property handled a legitimate family emergency was unbelievably cold and unprofessional. I had a family emergency come up and needed to check out one day early. Around 10:30 in the morning, I went to the front desk and explained the situation. The front desk agent told me it should not be a problem to check out early and that the fee could likely be waived. She said she just needed to confirm with her supervisor. When the supervisor came over, she looked at the screen, and the front desk agent literally pointed to my status on the screen. After that, the supervisor said they could not waive the fee and that I would be charged for the additional night even though I would not be staying there. I explained again that this was not a convenience issue. I wanted to stay the extra night, but I could not because of a family emergency. I told her I had to change my flight and could provide proof. Her response was a flat no. No attempt to help. No flexibility. No empathy. Just “unfortunately there’s nothing we can do.” At that point, I was clearly frustrated and asked if there was truly nothing they could do to help. The answer was still no. What made this especially disappointing was how transactional and dismissive the interaction felt. The fact that my status was visibly referenced before deciding whether to help says a lot about how this hotel operates. I was treated like I was beneath her, not like a paying guest dealing with an unexpected and stressful situation. I am a lifetime Diamond member with Hilton and decided to start giving Hyatt a chance to work toward status with them as well. After this experience, I will never stay at another Hyatt. If this is how Hyatt handles real life situations, I want no part of it. This hotel may look nice, but when it comes to basic human decency and customer service, it failed completely. If you expect understanding or flexibility when life happens, do yourself a favor and stay somewhere else. And before the predictable, scripted response about how this was simply “policy,” don’t bother. Your own front desk agent explicitly told me this could be done and that it was up to the supervisor. It only became a “policy issue” after the supervisor arrived, looked at the screen, and declined to help. That alone proves this was not about policy at all. It was a discretionary decision, and it was handled poorly. If your response is anything other than taking responsibility and offering to make this right, you will only be confirming that this hotel hides behind corporate language when it is convenient instead of standing behind its guests when it matters.

This was a one star review turned four star due to the excellent customer service from Irina, the front desk manager. We had an extremely unfortunate and wildly unprofessional experience with an overnight front desk associate last night - I won't go into detail as I believe the hotel is dedicated to ensuring this will not happen again to future guests'. That being said, Irina was very quick to reach out to us the following day and truly went above and beyond to resolve the situation and redeem Hyatt's reputation for us. Outside of the situation with the overnight staff member, the stay was great. The room was clean, bed was comfy and we enjoyed the live music with great views and the shuttle to Vail Village.

Stayed at the Grand Hyatt for 3 nights with my spouse for my birthday weekend. I booked through AMEX FHR and the benefits were great. Some of the furniture in the room had lots of wear and tear and could use a touch up but besides that, we had a great stay! The property was well taken care of and had a really great layout. All of the staff that we encountered from the front desk receptionist, valet/bag assistance, bar, house keepers, and even ski valet were all amazing and extremely friendly. We will definitely be coming back and will recommend to friends and family!

We’ve stayed at the Grand Hyatt Vail three times now, and every visit just confirms it: this is our favorite hotel in the entire Hyatt network. There’s something so special about this place—the stunning mountain setting, the cozy yet luxurious vibe, and those incredible views—but what keeps pulling us back is the people. The staff here are simply wonderful. From the moment you arrive, everyone—from the valets to the front desk to housekeeping—greets you with genuine warmth and remembers little details from previous stays. It always feels like coming home. What really stands out, though, is the team across the restaurants and bars. At Gessner, the servers are attentive and friendly without being overbearing. The breakfast crew is just as great, keeping things smooth even when it’s busy, and the folks at Gore Creek Market are quick and kind when you’re grabbing something casual. It’s rare to find a hotel where the service feels this consistent and heartfelt across the board. The staff truly make the Grand Hyatt Vail feel like more than just a resort—they make it feel personal. We’re already looking forward to trip number four. If you’re heading to Vail, stay here. You won’t want to stay anywhere else.

Wonderful stay for two nights for an industry event. There was fresh snowfall which made the setting a winter wonderland. The coffee machine was well stocked and I loved the shower pressure and bathroom design. The event spaces are exceptional and the staff was super helpful. Their banquet captain was on his A game with checking table placements before seating. The view from the hot tub and treadmill to the river is great and I look forward to staying here again. I am SO glad they extended the group code rate and let me lock in a solid retreat. Bravo.