The staff was wonderful. The rooms are very dated but clean. The beds, thankfully was comfortable. The AC in the rooms didn't function to capacity. The entire antiquated HVAC system needs replaced. They sent a fan to the rooms. Fans were in high demand by all guests and the obviously had a huge stock of them and advised us at check in to request one. The elevators are super slow. The hotel was at capacity but waiting 15 minutes to get in a elevator was frustrating. Their breakfast was the best part of the stay. Not up to par for a Holiday Inn Express.

The air conditioner is not working and they tried to pretend it was working. There was no hot water. The only working ice machine is on the 18 floor which they failed to tell us despite knowing. I checked 4 floors before I went back to the desk to ask. It does have a good breakfast. The room was clean. We had asked for a room with a sofa bed. But they gave us one with 2 queen beds. But no place for my daughter's wheelchair. It was very hard getting it in the room. Door is very heavy.

If you don't care about cleanliness, good customer service, air-conditioning, ice maker, or room size, this is the perfect hotel for you. The front desk people are not helpful and often don't answer the phone. The hotel is in a good location (one block from 16th Street), but it is not a quality hotel. The breakfast is good and the staff that work it are great! Also, Ray( from maintenance) was awesome! He brought us a fan, a huge bucket of ice, and two waters. He was very apologetic and sweet!

Been here only 20 minutes. The air conditioning doesn't work and our phone line is dead. My mom is already asking to switch rooms. The lady who checked us in definitely doesn't care about her job. This place is horrible. Do not waste your money on it. Brought us a fan to use. Second night much better. They moved us to a different room with working air conditioning, ice bucket, microwave and refrigerator.

Stayed in room 1573 for 3 days. We didn’t have ac, no microwave, no fridge, and the water pressure sucked. Oh and no coffee maker, while my dad, who stayed next room, had all the stuff listed above. Why is that? I won’t be back. Oh and you can tell the toilet hasn’t been scrubbed in a long time.

Greeted by super nice friendly professional staff arriving at midnight. Tall black gentleman I forgot the name. Comes with really good continental breakfast with wide range of choices, I had eggs, bacon, gravy. Room was clean and cozy, nice window views. 24 hour good coffee, a reverse osmosis alkaline drinking fountain with great tasting water. All the staff are just so nice. Nice Korean cafeteria lady let you grab last call of breakfast. Easy walkable area to many attractions. Good price / value. Really don’t get why they only have 3.5 stars.

The rooms are very small but clean. We had the room with 2 full size beds and it was tiny. I love how they provide all the essentials lotion, shampoo, body wash etc. breakfast was great. Great walkable location. They were quick to get things fixed like the hall lights that went out. Parking is only valet but they were friendly and quick. Overall they were super friendly, very clean, I would stay again

We had a great stay at the Holiday Inn Denver Downtown. Gianni was amazing and helped us with an early check-in and even upgraded our room because of a small inconvenience and for being members, which we really appreciated after traveling. The breakfast was great every morning and the service throughout our stay was excellent. When we were leaving, Thomas and Justina were also incredibly helpful and helped us with a late checkout, making our departure much easier. Overall, the staff went above and beyond. Huge thank you to Gianni, Thomas, and Justina for the exceptional hospitality. We would definitely stay here again when visiting Denver!

I was compelled to share how exceptional my experience has been here all thanks to Justina. From the moment I arrived, Justina demonstrated extraordinary kindness, professionalism, and genuine care. It’s beyond rare to encounter hotel staff who are not only efficient, but truly dedicated to making every guest feel valued and welcomed. She went above and beyond in every interaction — attentive, thoughtful, and always ready with a warm smile. Her level of customer service sets a standard that many in the hospitality industry strive for but seldom achieve. Justina doesn’t just do her job — she elevates the entire guest experience. Because of her, my stay has been seamless, comfortable, and memorable. Thank you, Justina, for making my stay so wonderful!

The room was so cold that we had to ask for two space heaters to bring it up to tolerable. The first time we asked we waited for two hours. After calling a second time, with no result, I had to go to the front desk to pick one up myself. We also requested an extra blanket, which we were told would be delivered to our room. Sometime in the middle of the night it was dropped off at the door, but we did not discover it until the morning. Also, for some odd reason it is now hotel policy that they do not put cups or a coffee pot in the room. I had to go to the dinning area to get a cup for my soft drink. The sheets also had stains on them. While I understand that "Express" is an economy choice, I have had better service at Motel 6. The only positives were the friendliness of the front desk staff and the breakfast was decent.