This 1-star review is specifically about the lobby, elevator and bathrooms so I could get their attention. The hotel is an old building, but they have refurbished the rooms decently and is a great location. The front desk staff are super nice and the rooms are clean and big. The bathroom tiles are not clean, damaged. What needs to be fixed is the funky smell in the lobby and the elevators are broken and we have to use the service elevators to go to the room. This slow and disruptive to the restaurant and for the working staff and guests need to wait for a long time during busy times.

Hotel was okay where room spacious and beds comfortable. Also there was two happy hours per day. Attendants were polite and provided good service. However, I was assigned a room that had a view of a parking garage. I desire sunlight but had to keep them closed to prevent people from looking into my room. ARGH. . Based on another client review management response, you may be placed in a room with an obstructed view if u don’t have IHG rewards (I signed up when checked in). We also had to use a service elevator as customer elevator disabled. I felt unsafe when having to walk from the service elevator during night hours. ARGHHH

Chris or Kris (an older female with grey hair; (who knows how you spell it) at 0215 on 22FEB2026 after we were out having dinner and drinks. My partner called from the room asking for late check out since the AMEX Hotel Rewards offers/gives you late checkout after 2pm/1400…. Says she can only give checkout till 1200/1200 HRS. I went down to ask In person, I walked up to the counter, at PAST 2AM…. Nobody else there… waits she’s scrolling in her phone…. Continues scrolling while I’m standing there. Maybe 3-5 seconds but still does so… looks up, I initiate conversation. Ask about late check out past 2pm since we are AMEX Hotel Rewards Members, but still says I can do until 12(noon), and says that we can ask the morning crew/personnel/staff. I ask who’s on shift, she gives me the name “Drake” . I ask, “who is the manager”. She says she doesn’t know; flips through a couple sheets of paper. I ask for her name as I’m walking away, and she says Chris/Kris after looking back up from her phone at the counter. Honestly a terrible experience here using the AMEX Hotel Rewards opportunity as our first use…. She was rude, had zero effort to providing a positive customer experience…. Didn’t ask for our room number after I mentioned being AMEX Rewards Members to verify if we were authorized that option (even though it explicitly states that in the rewards opportunity) She chose this job, and should care about doing the very best representing the company regardless if it’s 11am or 2am…. She clearly doesn’t care about going above and beyond for her customers. Fire her, and hire someone who wants to take care of others that chooses the job.

This is our 2nd stay at a Kimpton hotel (love their dog-friendliness which is the best I've found anywhere, even on BringFido, which is who I booked through) after a great experience in one of their SoCal properties. The Denver staff were friendly, responsive and helpful throughout our stay, no doubt, and they did their best to accommodate us when we checked in because the elevator had broken down right before we arrived. We were told that if we didn't want to cancel and go somewhere else instead, our room was moved to the lowest available floor (3rd) to minimize the inconvenience of stairs which was thoughtful, but we quickly learned our window view ended up being a view of the nextdoor parking garage's midlevel floors to the front+left and the building's exterior wall to the right which was really disappointing. To get our stuff and selves up to our room we had to leave our luggage on the cart in the lobby and walk *through* the main aisle of their highly rated restaurant's dining area with our hands full and dog in tow to get to the stairs... which was super awkward since we arrived around dinnertime and the stairwell was tucked behind where the front-of-house meets the back-of-house (servers point-of-sale station just outside the kitchen entrance). We settled in and went to dinner nearby, and by the time we got back it was fixed. Not wanting to make extra work for housekeeping just to move to a room with an actual view, we didn't ask to be moved once the elevator was fixed which turned out in our favor because towards the end of day2 it went out of service again (I was in bed sick all of day3 from non-hotel related adventures the day prior so I'm not sure what happened thereafter). When we checked out as scheduled the morning of day4, they were having guests use the freight elevator. Overall, I am really grateful for Kimpton hotels being the most dog friendly place out there with a genuinely friendly atmosphere and great staff. Some Google et al reviews I saw after this trip ended also mentioned the elevators going out of service over the past few/several months so it may be a reoccurring problem. Only a ???/??? review here not to complain, but moreso to make people aware that, while I 100% highly recommend Kimpton overall for dog families, call ahead and ask the front staff at this particular location about the elevator's status lately if you aren't used to Denver's altitude (heard some echoes in the stairwell from people not used to mountainy altitudes staying on the 4th floor really struggling!) or if your dog has mobility issues and can't manage stairs; these ones were a bit steep due to the building's olderish design compared to what you might be thinking.

We recently booked 2 rooms here for 3 nights, one room for my mom and one for my husband and myself. We got an extremely low rate on the rooms, so that made this place an excellent deal. The number one complaint with this hotel is the price of the parking, which is over $60/night. Two of the valet parkers were great and I felt sorry for them having so few cars to park. One of the valet parkers, the youngest guy, left our car smelling strongly of marijuana, which I really don't appreciate. I don't like somebody driving my car when they're stoned, even if it's just from the parking garage to the front of the hotel. Our room was super clean but the shower in my mom's room had black mold on the tiles. That was kind of strange as the tile is a very stark, shiny white, so the mold was very visible. Part of what you are supposed to get for the ridiculous property fee the hotel charges for each day is "free" water. (how can it be free if you are paying an involuntary charge for it?) The front desk was out of the free water on the first day, but that doesn't mean you get a discount on the daily charge. Honestly, this whole property fee is just such an obnoxious concept. If they are going to charge for the water and then not have it, that doesn't seem like much of an amenity. The hotel doesn't take cash, which is just weird. Do they really trust their employees so little that they won't even accept cash? We wanted to break a $100 to give tips (yes, my husband even tipped the stoned valet parker, to my annoyance) and there is no way to get change. Both of us have spent most of our lives working in the service industry. I just can't believe that an employer would engineer an environment where leaving tips is so difficult. If you stay there for 3 days and tip the housekeeper $10/day, the valet $10 day, you will probably need to get some change. Same deal with their attached restaurant. I'm still giving this 4 stars because this is a conveniently located hotel that is a good deal if you can get a highly discounted rate. It just feels a bit like a hotel that hasn't quite grown up yet.

Incredible hotel in the heart of downtown Denver! Location is great and tons of things are walkable which I prefer in weekend visits. The breakfast was amazing, super great service and very delicious and well prepared dishes. Having it be complimentary as a diamond IHG member almost feels too good to be true. We didn’t try the restaurant for lunch or dinner but I bet it would be a very nice experience. The lobby has a ton of really nice space and places to sit. We had a great time one morning doing a jigsaw puzzle, it was so fun. There is a nice coffee/tea/hot chocolate bar every morning and through the day. The room was really spacious, comfy, and stylish. We just loved it here. My only suggestion for improvement would be the TV’s, they just didn’t work well and the remotes were junky and frustrating. This could be a simple upgrade these days.

I stayed here during a recent conference. I main area and elevators for the hotel are tired, but the overall room was comfortable. The front desk staff provided an excellent welcome with some offers for happy hour. Since I was on business, I wasn’t able to take advantage of many of the amenities.

Elevators malfunction and produce smoke in the cab... management doesn't seem to care. After trying to solve this without legal action, I suspect that is next. Here is our crazy story! On September 15, 2025, we and four other guests were trapped in a malfunctioning elevator (#3)between the 6th and 7th floors. The elevator shuttered violently, attempted to ascend, then stalled between the 6th and 7th floors. Visible smoke and a burning odor emanated from a ceiling light fixture inside the elevator which made breathing near impossible for all of the occupants of the elevator. We had to force the inner doors of the elevator open and pry a small opening in the outer door to the seventh floor to get air (see photo). The in-cab emergency call system was functionally ineffective: the voice on the other end was faint, background music made communication difficult, and hotel staff requested information (elevator number) not posted anywhere inside the cab (see photos). Hotel staff did not provide timely assistance. Ultimately, another guest in the disabled elevator called 911. When the Denver Fire Department arrived, no hotel personnel met them at the door and were slow to provide clear guidance to the affected elevator. Our colleague, who was present in the lobby, had to personally meet the firefighters and work with your staff to direct them to the affected elevator. We remained trapped for approximately 30 minutes scrounging for air out of a crack in the door before rescue by the fire department. When the fire alarm was finally initiated, multiple guests reported that the fire alarm system was not audible inside guest rooms, only in hallways. This meant that some guests did not evacuate the hotel, a very large risk in the event of a larger fire. This incident follows a similar, widely reported elevator entrapment event at your property in 2023, demonstrating prior knowledge of hazardous elevator conditions. Legal Violations The hotel appears to have violated multiple duties under Colorado law, including: 1. 2. Elevator Safety Act, C.R.S. § 9-5.5-101 et seq. – requiring that all elevators be properly maintained, inspected at least annually, and removed from service if unsafe. Colorado Conveyance Regulations, 7 CCR 1101-8 – requiring that every elevator have a valid Certificate of Operation, posted inside the cab and visible to passengers, with inspection and maintenance records available on site. Denver Fire Code / International Fire Code (adopted locally, N103.10) – requiring accurate records of each elevator’s rated capacity, travel, and identifying information to ensure emergency responders can quickly and safely access the affected conveyance. Colorado Premises Liability (C.R.S. § 13-21-115) – requiring owners to exercise reasonable care to protect guests from hazards known or reasonably knowable. In your property, no elevator identification number, weight capacity, or Certificate of Operation was posted within the cab. This lack of posted information delayed first responders and contributed to a life- threatening situation. The fire alarm system’s lack of audibility inside guest rooms further compounded the risk. After 6 weeks have passed and multiple phone calls to IHG and the Hotel, there has been no response to this situation. The Case number means nothing to IHG apparently.

Normally love Kimpton but the Monaco was a little run down. It’s a bit dark and the lift takes ages.. then the carpets are tired. Our room was a good size but had a tiny weird bathroom with nowhere to hang your towel and the door opened out straight on to the bed. The air conditioner spewed out white dust all over the room too so not excited we slept breathing that in all night. Coffee downstairs is great and it’s a nice little lobby there but for an expensive hotel to have no coffee machine in the room is also unexpected and a bit disappointing as we were waking so early and had to wait for the coffee station to open. Was very central though and lovely and quiet so I guess it balances out .. our room was spacious too for a city hotel but overall this is a 3 for me!

This is my home away from home. For those of you who remember the brand of the Hotel Monaco's before the Kimpton chain was sold to IHG ten-ish years ago, I'm here to tell you, this hotel has remained truthful to the Hotel Monaco Kimpton brand I'd come to adore (and I stayed at that hotel years ago before the ownership change, so I know what I'm talking about.) These past few months, I've been coming frequently to Hotel Monaco Denver work on my play with my Denver playwriting group, to write my novels without distractions and to check out Denver as a possible city where I'd like to live next. The location, in Downtown Denver near so many fantastic restaurants (Earl's! Rioja! Guard and Grace! so many places on 16th St Promenade! Great food whichever direction you go!), performing arts venues and CU Denver/MSU Denver within walking distance, is absolutely unbeatable. My rooms (and I've had a lot of them) have always been clean and quiet and looked amazing with just the decoration I like, a yoga mat in the closet and a mini-fridge to keep fresh whatever I couldn't eat at the amazing breakfast at the hotel restaurant. The 5th floor gym has excellent treadmills and weight bells and that's all I need. The wine hour and the night cap are handled perfectly by the staff. The morning coffee is outstanding and the breakfast food is delicious. The staff, both at the front desk, at the restaurant and in housekeeping, is top-notch. (Kudos to Hannah, David, Drake, Nevaeh, Joaquin, Maya, Jack, Christian, Maddie and more whose names I didn't catch! What an amazing team.) I love seeing familiar faces every time I come back because it tells me the employees are treated well enough that there's not a noticeable turnover and it matters to me that the staff at places where I stay are treated decently. They're all superb service professionals. I've made so much progress in my novels from staying in such a wonderful environment that this hotel staff will be in the acknowledgments when my next few novels get published. Also, they welcome pets. I love this place!