Absolutely incredible stay. It was my birthday and they brought up a desert to the room. The staff in the restaurant at breckfast remembered us from our previous stay and stopped over to say hello and brought us Champaign at breakfast. The architecture is beautiful. Ship’s Tavern’s food was excellent. Just all around a wonderful experience. Thank you to all of the team that made it great!

When I showed up they told me I booked a room with two queens and I didn't. The Marriott app showed otherwise. They gave me a room with a king bed but I'm pretty sure it was a standard room and not the one I booked. The air conditioning doesn't work that well. Thankfully there is a fan and it wasn't extremely warm during my stay. They also start playing music at 7 am in the lobby that I could hear in my room while taking a shower. I've yet to receive any credit for nights stayed. ??

For the high price this hotel offers little in the way of service. No water bottles in room, no housekeeping service for multiple day stays unless you call each day to request it despite indicating I wanted it when I reserved, the horrible service at the main bar/restaurant with staff standing around instead of taking bar orders, the front desk staff who gave us two wrong rooms despite pre paying for a suite with city view, few products for sale in spa and no bags to put in a purchase. No actual soap in bathroom for spa tub or shower. I was so disappointed after paying over $1200 for two nights. Even the holiday inn provides free water. Few tv options. The only great thing was the room service food and the speed of delivery. This is a beautiful historic hotel but leaves so much to be desired for basic customer guest comfort or service. They have cut so many basic corners that I would never stay here again. Not luxury. Very basic.

My husband and I had the most amazing afternoon tea experience at the historic The Brown Palace Hotel and Spa! The hotel is absolutely beautiful and full of charm every detail feels elegant and timeless. I also loved learning about the hotel’s incredible history, especially that The Beatles stayed there! The tea service was wonderful, the atmosphere was relaxing, and the staff made the experience feel extra special. Such a cute and iconic hotel definitely a must-visit in Denver! The review has been edited due to the horrible service I received from the staff.

The afternoon tea was expensive, but lovely. Wait staff were awesome, from the staff at tea to the musicians in the lobby to the desk staff at check in/out to the concierge. Top notch people. Outside of the atrium, the hotel seemed to be in a state of neglect. One elevator was not working and the second was very slow and got stuck between floors. My room had a cracked sink, broken faucet handles, and drooping/unfastened paneling on the air conditioner. The room was also dusty and the mirrors weren't fully cleaned. The mattresses were fair, but the sheets felt plasticky and the pillows were uncomfortable. The beds themselves were too short for me. These issues may seem minor, but for the price of even a base room they are unacceptable. This is doubly true in such a historic building. If Mariott cannot keep their "autograph collection" hotel in tip-top shape, then it speaks to neglect and rot from the top down of the entire brand. This hotel has its own holiday, and Marriott is content to sell a room with a cracked sink. This attitude makes me reconsider my loyalty to Marriott.

Paid for a suite + champagne, when I arrived I was placed in a small box of a room. Called downstairs to ask where the champagne was and they said I did not book the correct package. I then asked if I was in a suite and was told I did not book a suite. Went to the front desk to show them the email confirmation. The woman I spoke to was incredibly rude and acted like it was my fault. She ended up switching my room, but the champagne never arrived. Took 7, yes 7, tries to get room service on the phone. Took forever to get my Champaign and it was not covered. The room was always hot no matter what we set the thermostat to. Do not stay here.

I greatly enjoyed my stay here with friends. I got upgraded to a large room on the top floor, and it felt old fashioned and like stepping back in time. Really a cool experience. A welcome drink was offered upon arrival, which I had never experienced at any hotel. This is an incredibly cozy place, perfect for a couples getaway.

We stayed on a Saturday night so prices were very high but was willing to pay the price for hopefully an awesome experience. That didn't happen. Problem #1 - When we went up to our room, it was very cold! Went over to the thermostat and it was not working. We had to call maintenance to get some heat. They at what would be an ok temp but at least we got some heat. Later in the evening, it got too hot but to correct it, we would have had to call maintenance again. The maintenance men were nice but told us to understand that it was an old hotel. That is no excuse to not have a functioning thermostat. They have a cigar bar that opens at 2 pm. The doors to the cigar bar open to the lobby so the entire hotel reeks of cigar smoke. Problem #3 - When we checked in, I asked if we needed reservations for Sunday breakfast. The desk clerk laughed as if the thought was ridiculous. Sunday morning when we went to the breakfast restaurant, we were asked if we had reservations. We said "no" and then were told that it would be a 25 min. wait even though there were many empty tables. Summary, I was severely disappointed with my experience at the Brown Palace, especially with the prices we were charged.

I was booked in for 8 nights, but I moved hotels after just one, which I think says everything. The communal spaces a great, but the rooms are terrible. I had a fan/heater in my room which I could not switch off, which measured 55 dB at the bed!!! Couple that with the band that was played when I arrived after some 16 hours of travel), which I could hear easily in my room on 7th floor, meant that my first nights sleep was non-existant. I was the showed two more rooms (although I waited 30 minutes for someone to turn up who never showed), both of which had fans that could not be turned off, then a fourth room where the ceiling was peeling and the wall padding fell off when I walked past it. Whilst waited for a second person to show me the new room, I went to breakfast. It was early, 06:30 and I was cold outside (maybe -7deg C), but the breakfast room was also freezing. I was shivering whilst eating. I received $100 as an inconvenience fee, but to be honest, I think I should have had a full refund. Other members of the group had issues too (for example, have to run the hot water tap for 15 mins to get hot water), although no one else left. I ended up staying in a suite apartment, which was quieter, and moved facilities, better breakfast, warmer, and was half the price!

We came for drinks, appetizers, and to enjoy the live piano. Unfortunately, the music was not played for most of the time we were there. The appetizers were disappointing, and both the appetizer and dessert menus were very limited. The drinks, however, were excellent. What really affected the experience was that vacuuming started around 6:20 while we were still seated, listening to the live piano, and finishing our time there. We don’t mind paying higher prices when the quality matches, but lately the quality seems to be going down while prices are going up. I’m sharing this to bring it to the attention of management—when people pay five-star prices, they expect a five-star experience. The building is a gorgeous historic building but has not been maintained as good as Broadmoor Hotel located in Colorado Springs! The furniture is very dirty and the bathroom as well!