My husband and I have stayed at this courtyard hotel many times each year when we come up from colo springs for concerts and sporting events. We've always enjoyed staying here,and for years the customer service was one of the main reasons we kept coming back. Unfortunately,over the past year we've noticed a significant decline in the level of service. The biggest disappointment has been breakfast. We rarely receive any customer service,and during our most recent stay, the breakfast area wasn't even open because the server hadn't arrived yet. It's really sad because this used to be one of our favorite places to stay. Customer service is very important to us, and it keeps us returning to your hotel. Unless things improve, we'll have to look for a new place to stay when we're in town. Thank you

We've stayed here twice in the last two years when visiting family and enjoy it being a dog-friendly hotel option. We have encountered lots of indoor construction each time and issues with the Starbucks or food options downstairs since there was no breakfast. Our room smelled like smoke and, other than the shower, seemed ok for a night. In the morning, housekeeping walked in while we were packing up. She was apologetic and we’re not upset, it just seemed like no one knew what was going on. There was broken glass in the parking lot but we’ve always had a close spot when returning at night. There were some ‘random individuals’ hanging out in the back lot but kept to themselves and away from the kids.

I tried calling a week before my stay to confirm my reservation, but I couldn't get a hold of anyone. When I got there, I was surprised I had to pay $50 for parking at the hotel (I'm not sure if that's normal for Denver, but my relatives had never heard of it). The lobby was being renovated and was super loud, even on the weekend. Luckily, we were on a higher floor so we couldn't hear it, but we didn't get any warning about it. The room was clean, no bugs, and smaller than I thought. It was also a conjoined room, which I didn't ask for or get a heads-up about. The furniture was damaged, and the TV was scratched. But, check-in was quick, and the service was good. I just expected more for the price I paid and it being in Cherry Creek.

I was here for a workshop at U Denver and this is a great location. Great views on the west facing rooms on higher floors. Just a note, they can get warm so keep the drapes closed in the afternoon if you aren't actively looking at the view. Great folks. Manager Kevin Corral allowed me to take pictures from the 11th floor ballroom, even though it was closed at the time. Everyone was very helpful. Would definitely stay again.

The hotel is in a great location and the staff is friendly. However, [?????? ???????: the room felt a bit dated / it was a bit noisy at night / the breakfast options were limited]. It’s a solid place to stay, but there is some room for improvement in certain areas.

Have travelled a lot. Have been charged at hotels/motels for fancy valet parking and specially parking that has cameras and gated for safety of your items. This arrangement has occurred perhaps 3 -4 times in my lifetime. Typically parking lots are owned by the hotel and the guests are privileged to park there at their peril. This Marriott literally awaits for you to arrive to inform you that you will be charged an additional 16 bucks a day and any damage or theft is on you. You also have to download an app and give more personal info. One can only wonder if this lower price keeps it competitive with online pricing? If someone else owns all the property around the building then that’s pretty sad for Marriott. They do have daily maid service which is good if you need towels, but it’s all we need. Also noticed the maid turns off the air. so room is hot upon arrival. The staff are exceptional. I’d snag each and every one of them up and give em a raise :). Their pool was out of order and mentioned another hotel they had an agreement with that you could go to as a courtesy. I passed but really think they should give a discount when the pools are out. We were here for a friend that was in the hospital. We chose the place because of location and I’ve always had a good experience with Marriott.

I stayed at the Courtyard by Marriott Denver Cherry Creek during a work trip and this was easily one of the worst hotel experiences I’ve had in a long time. When I arrived in Denver, work was already chaotic and I checked in late without immediately checking my bank account. Later I discovered the hotel had charged me twice, over $1,000 each time. I didn’t even get back to the hotel until around 3 AM, so I waited until Monday morning (5/18) to speak with management. Instead of helping, the assistant manager was dismissive and rude from the start. She kept blaming their “system” and insisting it only showed one charge, even while I was literally showing her my bank account with two separate charges posted. She refused to seriously look into it or acknowledge the issue. I then asked to speak with the general manager and was told she was “busy on the phone.” No urgency, no accountability, no customer service. To make things worse, this hotel charges $15 per night just to park. I was there for work driving a company truck and ended up spending over $60 just for parking while already dealing with the double charge issue tying up my money. The biggest disappointment for me personally was finding out the gym was under renovation. After long stressful work nights, working out is one of the main ways I decompress and reset mentally. Had I known the gym was unavailable, I honestly would have booked somewhere else. The entire situation impacted my trip. Instead of enjoying my downtime in Denver, I spent the week stressed over billing issues, extra fees, and poor customer service. For a Marriott property, this experience was unacceptable. Terrible management, poor communication, hidden costs, and zero empathy when a guest is dealing with a serious financial issue. I would not stay here again.

A good location. There are restaurants within walking distance of the hotel. The Cherry Creek shopping and tons of restaurants area is a quick 6 minute drive. The bathroom in our room is small. The room overall is comfortable. Parking is $16 per day.

Just completed a 3 nights stay and found it to be an excellent hotel to stay. The AGM JaNiece Mena reached out a couple times to make sure all was going well, from start and 1 day later. This Courtyard was clean, easy access, and staff was very good especially at the front desk. Our room was clean and we received daily service. The location is wonderful!! Many local restaurants and groceries. Also very quick access to highway. I am a Lifetime platinum member (means I have seen many Marriott properties), and this Courtyard, while not the newest, was in fine shape. My only wish is that the bathrooms would be a bit larger, but I did like the roominess of the walk-in shower. Overall, I would stay there again and recommend to others looking for reasonable room rates, great location, and well kept accommodations.

Location was good! Some reviewers said sketchy, but the area was fine, lots of food choices, near shopping and other stuff. Stinks it costs, but the area was fine. Lobby and staff: nice and everyone was very nice. We were greeted every time we came in. Rooms: okay. We got a 2 bed suite with pull out couch. It was spacious and had a nice wet bar, but dated and furniture worn. Mini fridge, sink, countertop. Maybe a microwave, can't remember. Beds were hard, but sleepable. The biggest downside was the bathroom. Quite small and only 7 ft ceiling. The shower was nice, but a couple inches up, so if you're tall, head is close the ceiling. There was no smell in the room, but the halls can have a smell. In all, I'd stay again. The majority of the issues need to be handled by Marriott (like a remodel). The management there seems to be doing fine with what they have.