One working elevator for 8 floors That elevator broke on our first night there from 6-10pm. Only way to get to our room on the 8th floor was to walk the stairs. Once we got back to our room we didn't leave again resulting in losing 1 night of our vacation. They gave me a credit for 2 nights parking which really did not make up for losing a night. The front desk clerk was crying at check out because there were several people yelling at her about the elevator situation. I felt sorry for her but management should have 2 elevators working. One has been out for a long time. You also have to share the 1 working elevator with housekeeping. Our room was fine and the breakfast was decent ($17.95 for buffet). The bartender had to read off the menu to figure out how to make a drink and it was terrible. Could be a nice hotel if management got things figured out.

Fantastic stay in a prime location! ?We had a wonderful stay at the Hilton Garden Inn Denver/Cherry Creek. The location is ideal—situated in a great, safe neighborhood with easy access to Cherry Creek shopping, restaurants, and a quick drive into downtown Denver or out toward the mountains. ?The hotel itself is extremely well-maintained. Our room was spacious, sparkling clean, and the beds were incredibly comfortable after a long day of exploring. The front desk team was warm, welcoming, and efficient during check-in, offering great local recommendations. Parking was straightforward and convenient as well. Gym and swimming pool area are clean and well equipped with all the necessities including the laundry machines in the lobby area ?A clean, reliable, and comfortable hotel that delivers great value for the Denver area. Would definitely stay here again on our next trip!

We stayed a Friday and Saturday night. Due to an accident on the interstate, we were delayed by 3 hours getting to our room, arriving to the hotel around 1230 am. The gentleman at the front desk was very nice and got us to our room fast. Once we were in our room, we unpacked and I went to take a quick shower. When I took my shoes off and went to set them by the door, I quickly realized that the carpet in front of the bathroom was completely saturated. I felt around and the whole hall area in front of the bathroom and to the closet area was soaked. Being as tired as we were and how late is was, we were just going to deal with it for the night and address it in the morning. I went to take a shower and realized there was no bodywash. There was hand soap in the shower, along with the shampoo and conditioner dispensers. I began rinsing in the shower and realized that all three dispensers in the shower were completely empty. Thus having to get out as we also forgot to bring our own. Once out of the shower, I noticed that there was a water guard missing to the shower, causing water to splash out in front of the toilet. My wife also noticed that the night light in the bathroom was out. I went to the front desk to ask for soap and inform the gentleman of the wet carpet and other issues in the room. He quickly got us set up with another room and we transferred everything over. Everything from there went smoothly with the new room. During our stay there, one of the elevators broke and everyone had to share the other one.. Thus long wait times to get up to our room on the 7th floor.

If I could leave zero stars I would. The management here is some of the worst I’ve seen. I had left an item in a room and first she lied to me saying the item had been found and they were going to give it to me. Then she said she was confused and misunderstood what the cleaning staff told her. They had me waiting for over an hour. She was rather hostile and definitely not what you’d expect from someone who works in the hospitality business. Other than that I could not get a single good night sleep in my entire stay due to the AC being extremely loud and beds being uncomfortable. I would not stay here again

I had such an amazing experience during my stay, and I especially want to recognize Erin for going completely above and beyond for me. From the moment I interacted with her, she was incredibly kind, attentive, and genuinely cared about making sure everything was perfect.After I got all the way back home, I realized I had accidentally left one of my cowboy boots behind. I was stressed thinking it was gone for good, but Erin was so helpful and reassuring through the entire process. She took the time to help locate it quickly, kept great communication with me, and made me feel like I truly mattered as a guest.It’s rare to come across someone who puts that much care and effort into helping people, and her customer service honestly made such a lasting impression on me. Thank you again, Erin, for your kindness, professionalism, and for going the extra mile it truly did not go unnoticed! I will DEFINITELY be staying here again and telling all my friends and family about this amazing place!

Rooms were great! Hotel was as expected for Hilton Garden Inn - very good! Staff was wonderful! They have a great gym, laundry was very nice, they have an indoor pool too. One challenge was they have 1 elevator that is on the fritz. Apparently, it's an on again off again situation. The bed was great, however, the pillows, not so much. They were all soft and mushy. Would we stay here again, yes, ABSOLUTELY!

Overall good experience, there are plenty of food options right outside the hotel & downtown Denver is less than 15 minutes away. There's also a Planet Fitness in the building next door. Good service & they provided water bottles for the room. Only downside was the air conditioner clicking every time it turns on, which disrupted sleep.

We had a wonderful time during our recent stay in Denver. The property was well-maintained, with both the lobby and the pool area being notably clean and inviting. ?While the overall experience was great, there were two small inconveniences: check-in was a bit slow due to a staff shortage, and one of the two elevators was out of service, which led to some wait times. Also, be aware that parking is available for a $15 daily fee. ?That said, the service was excellent. The staff was very helpful, especially Ms. Kinnserly at the Front desk. She assisted us with the kind of professional service and warm smile you expect from a Hilton property. We would definitely stay here again!

My girlfriend and I were here for a quick 1 night stay. This place has the potential to be great, however, there are a few glaring issues that should be rectified before I can rate any future stay 5 stars. Our check-in experience left much to be desired. When we arrived to check in, the receptionist started the transaction, only to answer the phone mid check-in and delay the process by 5 minutes as she assisted this person who called. This was weird to say the least. She also mentioned that both of the elevators were broken, and offered to upgrade us so we didn’t need to walk up as many stairs, and comp our parking as a nice gesture. Well, that “upgrade” was a room with a queen bed when we reserved a king bed. Had we been made aware of this, we would have walked up the extra flights of stairs. Additionally, when we received the bill, the parking charge was posted. Why offer to waive this if you are going to charge us anyway? While free breakfast is a nice benefit of any hotel, this breakfast station was disorganized. Despite there being an attendant close by, she needed to be informed of many items missing (plates, bowls, cups, etc.) by numerous guests. If somebody is going to be stationed there, they should at least be monitoring the area and ensuring that all essential items are fully stocked. To finish this review on a positive note, the pool/hot tub facilities were nice, the gym was well equipped, the rooms were clean, and a bar with food offerings was a nice touch. We also liked that the location, and proximity to other restaurants, stores, etc.

Had both my parents stay here last year they’re both in their 70s. We got to the front reception to check them in and were ignored by the receptionist. They also had some bad experiences during breakfast where they were given a bill even though they had already pre-paid for their breakfast, rooms were very average Not really what I was expecting for them. Other than that, it was fine.