After spending 3 days running sun up to sundown around the Denver area, we chose this hotel as its proximity to the airport was convenient. We arrived one hour before check in and were hoping for an early check in as we were exhausted. Jett was working the front desk and was so accommodating. He checked us in and had such a great attitude, he seemed truly happy to be here. The room was perfect for our needs. The only downside was the overnight parking fee. I would stay here again though.

This hotel is FANTASTIC!! We stayed on the way into and out of Denver and this was the best stay we could have hoped for. Jett at the front desk gave us the BEST service. He was so friendly and welcoming. We chatted with him for a while and he made the stay even better! The cookies up at the front were the best surprise too! Overall will make this a stop when we are coming into Denver from the airport!

We chose this hotel because it advertises itself as a 100% non-smoking property, which was especially important because we were traveling with two children, including one with asthma. We stayed six nights in Room 411. For five of those nights, the smell of marijuana was extremely strong in the hallway and came under our door into the suite. The odor was so bad that we could not comfortably use the living room, even though we specifically booked a two-bedroom suite so our family could spend time together. We reported the problem multiple times. Staff told us they knew which guest was responsible, but the issue continued night after night. Their solution was to give us a box fan, followed by an air purifier that did not even work. We were also repeatedly told that our complaint had been “forwarded to management,” yet no manager ever contacted us or followed up. At some point, repeating that same line without any actual response starts to feel like a canned answer rather than customer service. A hotel cannot advertise itself as 100% non-smoking and then repeatedly fail to enforce that policy. This was especially unacceptable given that a child with asthma was staying in the room. We contacted Hyatt Corporate because the situation was never properly addressed during our stay. I would not recommend this property to families or anyone specifically looking for a truly smoke-free hotel.

Front desk staff (Jett) went above and beyond to be helpful and cheerful. Great experience with customer service team onsite and can't express enough thanks for their assistance. Staff here was more helpful and proactive in asking what else I needed and suggesting solutions before I asked. Business traveler, >30x trips a year in US and internationally across multiple hotel brands. The cheerful competence of front desk here was memorable and much appreciated. I'd rank their positive and welcoming attitude on par with dedicated concierge staff at city center hotels in Taipei and Da Nang. Location is airport adjacent and accomdated a same day booking with room being in less than 2 hours from booking. Rooms are 1 bedroom full suites. Standard business hotel setup. Not updated (small TV without video conference setup, no wet bar, limited power plug ins), but very clean and almost absurdly spacious: kitchen, dining table, refrigerator, separate living room with 6+ person large seating area, dining area and table in kitchen, bedroom, large bathroom. Very quiet. Great temperature controls and solid sound insulation.

Room was fine, consistent with a typical 3 star hotel. Bed was confortable, and I did like the shower. The location was very convenient. Very poor service, unfortunately. I booked my stay through United, due to a delayed flight causing a missed connection. The instruction for the airport shuttle to the hotel was clear though regrettably incorrect. I stood in the designated pickup location for ~20 min, only to be informed the hotel shuttle is temporarily elsewhere due to construction. Either the information sent to guests should have been corrected or signage should have been posted at the pickup spot. I was forced to pay $45 for an Uber to the hotel. The morning return trip to the airport was smooth, convenient, and on time. For checkout, I requested a receipt from the front desk and the front desk refused to provide me with one, telling me to retrieve it online. I later called the hotel for the itemized receipt, saying I need it for reimbursement. The hotel was no help. (they actually sent a totally blank receipt to me(attached). Someone looked at that and thought, yeah thats it ?). The booking agency, United Hotels, had no record of my locator number, causing a 1.5 hour circular chat bot torture session. I still fault the hotel with this, as it is their decision to partner with these malfunctioning booking agencies. I will likely dispute the charge on my credit card, forcing the booking company (whatever it may be) to procure a receipt.

Check-in at the hotel was quick and easy. The young lady at the front desk was extremely polite, welcoming, and had a smile on her face the entire time. She explained almost everything we needed to know right away. After getting to our first room, we realized I had accidentally booked the wrong room through the Expedia app. The front desk immediately upgraded us at no additional charge, no questions asked. That level of customer service really stood out. The free breakfast was standard, but the cafeteria, dining, and bar areas were spotless every single day. We also used the laundry facilities, which were completely free — even the detergent. We tried to pay for it, and the staff told us there was no charge. The hot tub happened to be out of service during our stay, but it wasn’t an issue for us. On our last night, we ordered pizza, and the front desk staff was very helpful with recommendations on local pizza places, including what each place was known for. I also made a mistake with the parking registration, and once again the front desk handled it quickly and professionally with a great attitude. Overall, the staff here is incredibly friendly, accommodating, and genuinely helpful. We stayed here when the hotel first opened a few years ago and had a good experience then, but this visit was even better. Our family highly recommends this hotel, and we would absolutely stay here again.

Great sized rooms with cooking facilities and a sitting and dining area. Staff were very attentive and nothing too much trouble. Free shuttle service from the airport and free parking outside. There is an indoor swimming pool which looked nice and clean and a small gym. Convenience store 5 minutes walk away. Restaurant inside hotels does good reasonably priced snacks. Excellent breakfast was included in room rate.

SO pleased with this hotel!! Super roomy and has anything you need. I LOVED that the living room is physically separated by a door to the bedroom so my two young girls could go to sleep sooner and my husband and I had our own space. Super close to the airport and very convenient. We took a free shuttle from the airport (just make sure you’re on the West Terminal side with the red signs) and it was super easy. Call the hotel if you have issues — they answer right away and gave great instructions. We’ll take the shuttle again tomorrow back to the airport for our second flight. Haven’t had breakfast yet but looking forward to it. I can update later with more info.

The rooms are very spacious for the price! $200 a night for a full kitchen, two bathrooms, a queen bed, and 2 full size beds in another room. Bigger than a lot of apartments! Everything was very neat and clean. The view is not bad, but it is just a plain of dry yellow grass and the road. I don’t know about other suites, but from my two windows I can see the roof and hose. Lots of kitchen appliances such as a microwave, toaster, and oven. More than enough clean cups, utensils, and bowls/plates. Recommend staying here before leaving because of how close it is to the airport.

It was a good spot to stay for the evening when our flight was canceled. The staff was wonderful, accomodating, and helpful. We asked for a wake up call, free shuttle, and enjoyed breakfast which starts daily at 6 am. Only bummer was that out tv was damaged. Shower pressure was excellent, and the bed was comfortable. This is a great and family friendly place to stay.