I recently had a room here and the room itself was very nice. However, after parking in the parking garage and going upstairs for less than two hours, imagine my surprise when I go to my car and discover my front end has been completely destroyed and they have no way to verify the cars in the garage to the person/people who booked a stay. Also they only have cameras on the first floor entering and exiting as well. So now, because they left no note I’m stuck with the bill. Once again, beautiful rooms, but for as much as they are, there should be a better way to keep us secure in cases like this. Highly recommend installing cameras on all the floors and changing the policy to hold people accountable. A lot of other hotels I have stayed at, required my license plate number for reasons such as this. Just a suggestion, other than that I thoroughly enjoyed my stay.

Stayed at the Renaissance after a late flight into DIA. Overall met our needs for 1 night before heading into the mountains. Garage was almost full and busy at 11:30pm, adding time to check in. Once in the hotel, the front desk staff was friendly and efficient, rooms was spacious, clean and quiet. One side of the bed was a bit saggy. Breakfast was fast, tasty and staff was very attentive.

The hotel has more to be desired. It is older with minor updates. Our room was fine but it just lacks care. It was clean enough but the furniture is damaged prior to our stay, electrical is worn out, it smells of old AC unit with mold. The restaurant we didn’t go to but the bar was a let down. The bartender served bad beer that even the waiter was upset that he served it. The waiter took care of but it took almost 45 minutes to get an appetizer. The AC from the ceiling kept dripping water on me while in the bar. The one thing that irritated me the most was coming back to the hotel to find Food and Beverage closed at 10pm. It’s a Friday night. I ordered food from door dash and sat in the lobby while the front desk lady flirted with guest offering weed and cigarettes to guests. I probably wouldn’t care if the restaurant was opened. It just irritated me. BTW almost everyone that came asked if the restaurant was open. I say this, the hotel could be better but it’s over priced for what it should be. At the moment the details are gone.

Nice hotel for the most part. Has some cool family friendly amenities. We stay for 3 nights and 4 days. Our room smelt gross when we first arrived so we had to open the door to the balcony to air it out assuming it was probably from cleaning. Our blanket had burn holes in it. A pillow case had stuff on it. We asked for new bedding instead we got a hospital style blanket. Then had to ask another 3 times for new bedding and didn’t get it until the the night before we checked out in the am at 7 at night because someone had come to our door asking if we needed towels. They also charged my card two times without my knowledge. One was for $21 for “expected parking fees” that I was due to pay at the end of my stay. That is suppose to be returned after check out. Then I got the $150 damage deposit fee charged as well without even being told they were charging it. I was just told they needed a card on file. Never once did she say they were going to charge either of these to my card until I checked out. Nor was it written in anything. The hotel itself is decent. Not in a good area at all but it does look nice. Was just disappointed with the lack of transparency and bedding issue.

We have stayed here in the past, and that experience was great. Friendly helpful staff, beautiful rooms, and awesome amenities. Our second stay was just as nice, the only thing that we were disappointed in was the pool; it's always hit or miss with pools and hot tubs. During our last stay the pools were well maintained and heated. This time around not so much, the pools were cold, and when we asked we were told they would speak to the engineer. Hopefully, our next stay will be better, because really love this hotel when we visit Denver ??

My overall hotel stay was very pleasant, and I want to be clear that my complaint is not about the hotel itself. The front desk staff was excellent, the property was clean, and I have stayed at this hotel more than 10 times without ever having a major issue. Historically, I have had good experiences here, which is why this particular stay was so disappointing. During my most recent stay, everything on the hotel side was fine, but the restaurant service was unacceptable. I waited approximately 1 hour and 23 minutes just to receive a glass of water and place a food order. The restaurant did not appear to be busy, and despite giving clear signals that I was ready to order, I felt ignored for an unreasonable amount of time. When my order was finally taken, it was incorrect. The food was then delivered cold and not properly cooked. This was especially frustrating because I eat at this restaurant regularly and usually order the same meal, so this was not a matter of confusion or unfamiliarity with the menu. I have had good food here in the past, which makes this experience stand out even more. What made the situation worse is that, during a previous visit that same week, I charged my meal to my room and did not write in a tip on the receipt. A few days later, the service I received felt noticeably different and, frankly, it felt retaliatory. I understand that tips are important, and I have worked in the restaurant industry myself, but service should never depend on whether a customer writes in a tip on one specific receipt. The most concerning part is that after I checked out, it appeared that the tip section was filled in without my authorization and a tip was added that I did not approve. That is extremely serious and completely unacceptable. I do not have an issue leaving tips when service is provided properly, and in many cases my stay is paid through corporate arrangements, but no employee should ever complete a tip line on behalf of a guest. This was one of the worst restaurant service experiences I have ever had. Even lower-rated restaurants generally provide better attention, better communication, and more respect toward guests. Again, I do not want this to take away from the hotel staff, because the front desk and property experience were good. My concern is specifically with the restaurant staff and the service standards in that area. I also noticed what may be a change in management or staff, because this experience did not match my previous stays. I strongly recommend that management review this matter carefully and make sure staff are not encouraged, allowed, or overlooked when providing poor service based on gratuity expectations. Guests should be treated professionally whether they leave a tip, charge to the room, pay by card, or pay another way. This is not personal. I am leaving this review because the experience was bad enough that it affected my willingness to stay here again. I have always liked this property, but this restaurant experience made me consider staying elsewhere near Gateway Park in the future, where I have consistently had positive service. I hope management understands the seriousness of this complaint and takes it as an opportunity to correct the issue. The hotel itself has many positives, but the restaurant service during this stay was unacceptable and should not be repeated with any guest.

My husband and I were serviced by Victor. He was very informative about things to do in Colorado and helpful with getting us check into our rooms! The breakfast was average continental and the game room and gym was pretty nice. The beds could afford to be more comfortable but it was doable. Overall, we would definitely book again.

Pilot here for a major airlines. Stayed here a week for training event. From the moment of check-in and throughout the entire stay, this Renaissance was extremely pleasant. Customer service is above and beyond. Missed a shuttle to the training center once and was late front desk staff Mr. Victor was quick to provide assistance and gave me a ride himself. Room are very well kept and clean. Entire teams is amazing. Highly recommend this place ?.

I would like to commend Cleopatra, the receptionist at the Renaissance Hotel Denver, for providing exceptional customer service and support. From the moment I arrived, she was welcoming, professional, and attentive, making the check-in process smooth and stress-free. Cleopatra went above and beyond to ensure my stay was comfortable, handling all questions and requests promptly and with genuine care. Her friendly demeanor, attention to detail, and commitment to guest satisfaction truly enhanced my overall experience. Thank you, Cleopatra, for delivering such excellent service and for representing the high hospitality standards of the Renaissance brand.

This was our first stay here. We had a great stay here with our 4H group for a nationals competition. The staff was gracious and helpful. Room were comfortable. It was conveniently close to CSU spur where events were being held. The bar/dining staff were especially kind and a joy to interact with. Kim was very accommodating, knowledgeable, gracious and helpful. We were so thankful at the end of long days to have such kind folks wanting to help. Would absolutely recommend this establishment!