We loved our stay in this historic Denver hotel. We were able to enjoy the lounge with snacks at night and a plentiful breakfast in the morning. We had a lovely room. The service was top notch. Two different valets (I think their names were Eric and James) gave us great dinner and bar recommendations. We'll definitely come back.

Arrived here on a VIP trip with Draftkings Sportsbook. The Valet attendant Ruben went above and beyond for my wife and I assisting with our luggage to the room; ensuring that everything was placed in the correct spot versus dumping it all off in the upmost polite and humble manner. He also parked our BMW SUV out front for convenient in-and-out privilege. Tyler was pleasant to deal with for a seamless check-in process and gave a warm and inviting sense of belonging welcome. The lobby is historically stunning and a great place to catch a drink for happy hour or schmooze the evening away. The room itself was very clean and had two TVs which was extremely convenient to not have and swivel your head from a couch. Shower was also very therapeutic with good pressure and bathroom seemed newly renovated. My suggestions at check-out to were a pillow menu to become available to guests, a larger size of bath robe also a must; and a dedicated bell desk team. The Renaissance will be our hotel of choice in downtown Denver for any future visits.

Impressive hotel. Thank you for saving this historic Bank. The effort to integrate original art and architecture. Magnificent! Staff is superb. Bell Station staff always helpful. Mike Schwartz is a treasure. Really engaging personality which is great for a welcoming guests.

The perfect example of the complete demise of the Marriott brand. The entire hotel smells like sewer gas. The TV's all over the hotel pixelate constantly and then go dark. All the management says is that we 'are looking into these issues.' They claim they reset the televisions. They sent a maintenance man to my room to reset (unplug) the TV, who then handed me the remote and said 'all set.' I turned it on and nothing. 3 of the cardio machines in the gym are out. Read the negative reviews. They are accurate.

I had a wonderful experience with Tyler at the front desk and Mike the Account manager. I lost my phone, I wasn’t sure if it was on the ground outside the hotel or in the lounge or in my room. I called and Tyler at the front desk got Mike to help and within 10 minutes of being on the phone. They found my phone and offered to deliver it to me at my office just 15 minutes away super great service. Great nice guys!!

Probably my new go to in Denver for the multiple nights I stay in Denver. 10 minutes walk from the Paramount and 15 minutes walk from the metro. Rooms are clean and beds are comfortable ? The Range (downstairs restaurant) was excellent. Probably the best caesar salad I've ever had and I really enjoyed the french onion soup and sausage platter. Definitely will stay again.

Just adequate stay. Expensive, very poorly run executive lounge, no elite recognition, poor customer service overall. Good valet. $7 sodas in the little lobby market. Thin walls. Disappointing stay. There are much better Bonvoy properties all over Denver.

We couldn’t have asked for a better place for our wedding guests to stay and us! The entire staff was so friendly especially the Valet- accommodating, and genuinely went above and beyond to make our weekend special. From the moment we set up our room block, the process was smooth and organized — communication was clear, and every detail was handled with care. Our guests had nothing but great things to say about their stay — the rooms were clean and comfortable, the service was exceptional, and everyone felt well taken care of. The front desk and event teams were especially wonderful, always ready to help with anything we needed. Thank you to the entire team for helping make our wedding weekend stress-free and memorable. We’re so grateful for everything you did!

It was our first time in Colorado and the team at the downtown Renaissance ensured we had a excellent experience! A great Bonvoy property that is anything but cookie cutter with its historic Bank of Colorado architecture both inside and out. Our only critique would be the hot breakfast offerings in the lounge could be elevated slightly from the standard over cooked scrambled eggs and sausage links. In addition, an automatic espresso machine always trumps a standard coffee urn. A special thanks goes to Eric on the Valet team who reccomended we take the Peak to Peak highway on the way back from Rocky Mountain National park. A MUST drive and great way to end the day. Cheers

Last week we stayed 2 nights at the Renaissance Denver Downtown. Unfortunately, our visit did not live up to our expectations of what a 4-star hotel should be. The bathroom was outdated. The shower head had some mold and rust, and the water pressure was weak. One of the bulbs in the main room lamps blinked like it was about to go out. We requested extra pillows, which somehow took 4 hours and a 2nd phone call to receive. The air conditioning was out for our entire visit, which granted, was not the fault of hotel management. We set our room stat at 65, but the temp stayed at 78 through the day and only achieved 72 before sunrise each morning. After checking stats in hallways and the lobby, we gathered that the entire hotel was having the same problem in what were hot days for Denver in October. What bothered us more than the heat was how the staff seemed not to acknowledge how hot it was until we brought it to their attention. They could have proactively sent out a text or email that acknowledged the problem and outlining their plan toward solving it. Instead, they fielded phone calls and texts from us with vague references to someone working on it and it might be “a couple of hours” before cooling started (the cooling never started while we were there). They also sent a tired-looking tech to our room at one point to explain that they relied on an outside contractor to fix the problem and that there was nothing he could do. Also, all hotel box fans had been given out to other guests and we would have to make do without moving air. When we did talk face-to-face with a hotel manager she seemed sympathetic enough and offered us compensation of a free dinner at the attached Range restaurant. She told us she would speak with the Range staff about comping our dinner. An hour after we watched her go into Range to make the arrangements, we sat down to dinner there. The food was good and our server was wonderful. When we told the server that our dinner was supposed to be comped but we did want to leave her a gratuity on the ticket, she said she was unaware of the arrangement with the hotel manager and she would have to consult the Range manager. He came to the table with an aloof, somewhat suspicious air, and told us that no one had informed him that our dinner was to be comped. He asked us to stay seated at our table until he could consult Renaissance management. So, we sat there, a bit embarrassed by detention until he returned saying that he couldn’t find anyone to confirm the arrangement, but that he was not going to charge us for the dinner. We left irritated that we waited for him to return only to take credit for the comp, which he had treated so callously up front. Here’s the thing: we didn’t exploit the dinner comp like we could have, and there was absolutely no reason to hold us at a table over such a modest charge. Moreover, meal comps are just too easy for hotels to fall back on when they don’t live up to their advertising. As Marriott Bonvoy members we believe we should have been comped points on our account or been refunded part of our stay by Renaissance Denver if for nothing else the collective denial of their staff. As it is, we cannot recommend this hotel. Nor do we plan to stay here again on future visits to Denver. If you choose to stay there pray they have no big problems, because they may not strive to make things right. ADDENDUM: while the hotel officials have responded to our feedback publicly on Google, we have still not received a Marriott Guest Satisfaction Survey, which one employee told us we would receive to communicate our feedback directly to Marriott. We chose to review Renaissance Denver Downtown on Google Maps one week later because we never received the promised Guest Satisfaction Survey. If I could respond to the hotel’s reply below I’d ask them why they will not let us send our feedback along the proper internal channels?