Decent rooms, very nice staff, but parking kinda sucks, have to park across the street and walk through a tunnel up and down stairs to get back to lobby area. No AC for those who see that as a deal breaker.

If you enjoy a a musty, mildew smelling place that was probably awesome in 1982. NO AIR CONDITIONING. TV remotes that don’t work, Zero pressure shower heads, 30 year old carpet, then this is YOUR JAM!! WAAY past time to renovate! Staff - mixed reviews - couple super cool people, dude at front desk was not cool at all.. spend an extra 50 bucks and upgrade to a different place - you will regret it if you don’t.

Keystone Lodge & Spa is an amazingly cozy place and offers a lot for a very fair price. It has both indoor and outdoor heated pools, along with a little pizza spot that we absolutely loved. I can’t remember the name of it, but the pizza was really good! Our room had a beautiful view overlooking the lake and the charming little town. We also got engaged on the mountain right next to the lodge, so this place will always hold a special place in our hearts. Between the views, amenities, cozy atmosphere, and overall value, our stay was awesome. We would definitely love to return!

Pros: Nice view from balcony (though this will depend on which level your room is on). Decently appointed facilities. Real Finnish sauna. Eco minded. Cons: $50 to park! Pool amenities including sauna and steam room don't open until 9am Other things to know: No A/C though they do give you a window fan to use. On site restaurant is lousy.

I really don’t want to rate this place a 3, but I feel like I have to. Service was great, front desk staff was great, however, I did not like sleeping without air conditioning. Yes they had fans and they were accommodating, but air conditioning was VERY needed. The place that is next to the lodge, service was great, however the pancakes were not cooked all the way after sending it back for THREE TIMES! Great location, lots to do, just wish some things were better.

We really enjoyed our stay here! The staff was very friendly and accommodating! Katie Dale the assistant manager was very helpful and has great customer service skills! The rooms were clean! You can’t beat the location right on keystone lake!

We come here every year for 3 to 4 months. Every year they have a wonderful spot.Jacuzzi, hot tubs theme room weight room. Staff is super friendly. Very nice. Place is always clean. The maintenance crew are always amazing. The hot tubs go down and they seem to fix it just about instantaneously.

I'm beyond happy to give this resort a five-star rating. The staff was absolutely amazing-professional, kind and genuinely caring. They went above and beyond to help me and make sure everything was perfectly prepared before I asked the biggest question of my life to my future wife. Their attention to detail and support made the moment unforgettable. The room was spotless, very comfortable and the view from the balcony was absolutely beautiful. From start to finish the experience exceeded my expectations. I can't thank the staff enough for helping make such a special moment truly perfect. Highly recommend this resort.

Overall, this hotel was well maintained for an older building, and the room and bed were comfortable. However in our two-night stay, we were not expecting the following to ruin our wedding anniversary trip thinking we would have a similar experience to other 4-star hotels we have been to: 1. They refused to clean our room unless we paid an additional $20 just because we spent 2 nights there instead of 3. I guess cleanliness is only a priority if they can make money off of the guest. Mind you this is in addition to the resort fees, parking, & nightly rate we paid per day. 2. The indoor hot tub was closed on a Saturday for cleaning (Saturday is a peak day and not appropriate for this). We planned our day around heading to the hot tub and were only notified of the closure after we got to the spa. 3. The breakfast we had at the hotel restaurant was still partially frozen. We got two different sandwiches with cold meat and egg that was frozen in the center. Pancakes were also burnt on one side. 4. Lukewarm water in the shower throughout our stay at a SKI RESORT in the mountains. Thankfully it was not too cold this past weekend so we survived. I will give kudos that all the staff we encountered were pleasent and welcoming. They could not “go against policy” for some of the above things we brought up, but at least were nice about it. Unfortunately would not be going back to this hotel that charges full price for a 2-star exprience.

This hotel was a rather mixed experience in terms of its offerings. The standard hotel room with a single king size bed was quite large and spacious, unusually so for a standard room. The hotel also backs up to a large natural outdoor ice skating rink which was festive and captured the winter spirit. The skating rink did not make up for the hotel not being ski in and ski out, however. The courtesy shuttle that the hotel offered was nice and would only take 6 minutes or so to get from the hotel to River Run. However, to the request the shuttle, you had to call the front desk and sometimes they tried to push you to the city bus. The city bus would take 30 minutes each time and there often weren’t any seats, which was uncomfortable with skis. We even had to wait 40 minutes for the shuttle one morning because the front desk tried to push us to the bus, which was the wrong line and not going to River Run (we were fortunate my husband checked when we boarded). Another issue is that this hotel only cleans every other day for stays three nights or more and charges $20 a day if you request daily housekeeping. It is a standard practice for 4 star hotels to clean daily and something that should be included in the room price. All together, I would probably consider staying here again for under $300 a night, but do not think it is worth more due to the location and the lack of cleaning service.