Michelle is amazing! She was polite and professional from the time we arrived until the time we left. She even had to deliver some bad news to us in regards to a concert at Red Rocks( Rod Stewart canceled, last minute). She offered some wonderful suggestions to go get a great dinner and still enjoy our evening all dressed up. Our rooms were very comfortable and spacious. The hotel is very nice, very clean, and is in a great location..

One of the worst Holiday Inn experiences I've had. The rooms are clean. The showers will scald you. Clearly their hot water system is inadequate. No matter what time I took a shower it went from scalding hot to cold with no in between in just a few minutes. My body wash dispenser was actually lotion and not soap. You will be woken up every morning extremely early from housekeeping yelling to each other down the halls. The front desk is a 50/50 shot of being positive. The food onsite is overpriced and not good. This was a huge disappointment.

We stayed here the night before and where surprised at how clean, quiet and comfortable it was. The restaurant staff were friendly and the breakfast was great, including the coffee! The following night we had a very poor experience trying to check into a comfort inn and just decided to drive the 20 miles back this holiday inn for another night! Again it was clean quiet and comfortable. I highly recommend this hotel!

Beds were firm, the hardest ones we've slept on our whole road trip (and we stayed at independently owned hotels along the way). Wasn't an issue for us since the sheets were soft with down pillows that didn't poke, clean all around, and had great hot water (helped that we were active all day). Hotel was very accommodating with our last minute late checkout request.

Not provided adequate bedding or towels after specifically asking for them. Complimentary breakfast was not provided due to a discounted rate using my IHG rewards points (charged additional 50.00 for breakfast) Fire alarm went off in the middle of the night for 20 minutes with no explanation apology or evacuation. Was charged 2.00 for a replacement toothbrush, which was my fault for forgetting, but first time I’d ever been charged for a normally complimentary toiletry item at most IHG hotels. This was also the only time that I’ve ever had an issue with the mattress at holiday inn. Lumpy and very uncomfortable. I stay exclusively at IHG hotels several times a month for business, this was the first time I’ve ever left a negative review in the last 10 years. I will not be staying at this location again.

I stayed at the Holiday Inn Denver–Lakewood for a training in the area and chose to stay overnight so I didn’t have to drive two hours to make an 8:00 AM start time. I was pleasantly surprised by this property, especially having stayed at quite a few Holiday Inns across the country. The lobby is beautiful and gives off a higher-end feel the moment you walk in. The elevators appear to be brand new—fast, smooth, and easy to use. My room was very comfortable, with a great shower and an overall clean, updated bathroom. For a one-night stay, it checked all the boxes. My only real complaint is the lack of a complimentary continental breakfast. They have a full-service restaurant on-site, which is nice, but breakfast is not included in the stay. Other Holiday Inns I’ve visited with restaurants still provide continental breakfast, so this felt like a miss. That said, it’s the only downside worth mentioning. Overall, this was a great stay—clean room, friendly staff, excellent location, and a really impressive lobby. I would absolutely stay here again.

The rooms are clean and the beds are really comfortable. All the staff that I had interacted with are extremely polite and friendly. The restaurant had alot of food choices and the food was really tasty. I highly recommend this hotel as for me I will be staying here again.

We booked because of all the recent good reviews. Sad to report we did not share that kind of experience. When we arrived, the front desk worker was short with us and was not friendly at all. We then went to our room. Upon opening the door, we were hit with a musty odor and smell of urine. I always check the bed over for signs of bedbugs in any hotel we stay in. During this process, I saw small stains and tears on the bedding, and then I saw the mattress — also stained. The sofa in the room is also disgusting, and the bathroom sink was cracked. We immediately checked out and left. The front desk worker said we would be refunded. Hopefully so.

Great stay here. Clean hotel and helpful staff. No one really ever expects much with hotel breakfasts but that restaurant is amazing! Robin was the best server we had on our whole trip. Friendly great service and she recommended some local hotspots. Great job holiday inn team

All the staff was very friendly. From checking in Deserre was very nice and the room was clean and new. The breakfast staff was very good including our waitresses Jen and Madison. We were in town for just a few days and would recommend this hotel if staying in or near Lakewood.