Maybe “4-star hotel” means pay extra 4 everything. Pay extra for wifi, pay extra for parking, pay extra for breakfast… Overall the room was comfortable. It looked like your standard hotel room. The bathroom, however, is small - with the door not far from the edge of the toilet.

Lobby area is updated, the rooms are standard Mariott brand. The bathrooms are smaller than newer properties but service was good and housekeeping service, even though we passed because we had our pups, was very accommodating in getting me items I ran out of. One point of note, they are using AI to answer the front desk, that proved to be a frustrating experience. I just wanted to let them know I was leaving. Aah, changing times

Gold member. 2 night stay. First night toilet stopped working. It’s midnight and no staff available to fix it. Required to change rooms. Told management would take care of my account for the inconvenience. Whatever that means. Next day had a question at the front desk. Staff completely rude. Went from Diamond at Hilton and switched to Marriott to see how the service is. Complete crap. Maybe it’s just this hotel. Stay elsewhere for the money you’re spending.

The hotel has a nice, modern feel, and the staff were friendly and accommodating. However, the room could have been cleaner, and the noise from the hallway was a bit disruptive at times. Overall, it's a decent place to stay, but there's definitely room for improvement.

WARNING: This hotel steals money! Was charged an Incidental Fee of $388. Only bought a $6 coffee. Was told I'd only get a credit of $294.70. Not only was there a discrepancy in what I was owed. I never even received that amount despite a receipt that said I'd be getting a credit. They lied to my bank and told them that this was a charge for services received. What services?! They were not upfront about taxes, fees or when/how and most importantly IF you will get any money back. Also upsetting is the horrible room experience. The toilet didn't flush. The HVAC ran all day and night but the room never got warm. The bed was hard and the blanket was thin. The television was broken and the tech had no idea what they were doing and didn't fix it. The front office guy who stole my money for the Incidental Fee was rude, inconsiderate and unprofessional. I have never had a good experience at a Marriott hotel and had my job not put me up, I would've never even crossed the threshold. I will NEVER stay at this or any Marriott ever again. They are overpriced and dishonest. They steal money and it's not worth the uncomfortable stay.

We stayed here on Valentine's Night. We had a special dinner reserved nearby & we made a staycation out of it. This is such a gorgeous hotel!!! We stayed in a room with a balcony. The rooms are in desperate need of renovation. They are very dated. The pool & gym areas are awesome, spacious & clean! Front desk staff & our Bartender were helpful, friendly & very welcoming! What a lovely place.

Excellent experience staying here. Great location with easy access to nearby businesses and shopping. The staff were very friendly and informative. Facilities were very clean. It is an older hotel but has been maintained well, is clean and safe. Definitely a location that caters to business travelers/meetings with lots of meeting/conference space. Very nice lobby lounge and room service.

Marriott has apparently gone exclusively to an AI model of customer service, which makes it impossible to resolve problems. They demand an itinerary number, which is never provided, even on the statement. They provide a reservation # & folio # but no itinerary number. Both numbers I called were answered by AI with no option to get a person. When you push "0", AI hangs up on you. The receipt they provided didn't explain the extra $150 charge that is on my credit card. In addition, this suburban location with a huge, empty parking lot has decided to start charing for parking. Hate to be yanked around in AI merry-go-round hell and to be nickled and dimed. Typical corporate BS - do everything yourself online or on your phone and if you have a problem, too bad. We are simply here to take your money. This old hotel with small rooms isn't worth the AI aggravation that dealing with Marriott has apparently adopted as their customer service model.

I don't even know how to begin saying how grateful I am for the incredible staff at the Denver Marriott West. We live in Evergreen and had been out of power (and running water since we are on a well pump) since Wednesday and by Friday morning we were hungry, tired, and in desperate need of a flushing toilet. Denver Marriott West staff were incredibly helpful over the phone, made sure there was space for us, and warmly welcomed us when we got here (even though it was HOURS before regular check-in time). Even amongst the chaos of so many people without power they were so generous, patient, and kind. My heart was so full seeing so many families (and their pets!) here taking shelter (and showers!). Thank you for taking care of us Denver Marriott West!!

If you have an event to plan, this location puts out an impressive buffet dinner. We've been here two years in a row and we're impressed both times. Food is delish and the staff is top-notch. Life is short ~ don't skip dessert! This year, the Reese's Peanut Butter Pie was fantastic. Clean and bright environment, as well.