Front desk staff here are so unhelpful and rude. Robotic attitudes with no customer resolution skills. What is the point in spending money where you are not treated with common sense or dignity. My husband had booked 2-rooms and we had our young kids with us hoping to enjoy a nice dinner and pool evening for 1-night. He got stuck due to weather so myself and the kids still drove up since we had booked and paid for the hotel already. When we got there we are told we can’t check in because he was not physically there even though we share the same last name and I offered a marriage certificate as proof. Reading reviews here a similar thing happened 2-weeks ago, the hotel replies ‘thank you this helps us identify areas of concern and we will raise this with the team’ obviously you have done absolutely nothing. Similar to that ladies experience the front desk staff kept going to the back to speak to managers finally I had to ask could the manager grace us with their presence. Out walks a lady full of attitude, no introduction to who she was, no concern for the fact I’m at her hotel with a digital room key that doesn’t work. She was extremely dismissive and rude.

Pretty good all around. The service was good, and the games were enjoyable. My only complaint was that the housekeepers were playing very loud music or watching videos on their phones while cleaning rooms at 8 a.m. and were also having phone conversations at the same time. It made for a noisy start to the morning.

We just stayed here for the Valentine’s weekend. I loved our stay. I do recommend getting a view of the town and not the mountains. Staff was amazing. I did have a few issues with stained sheets and a spilled soap dish in the bathroom the soap was everywhere on wash clothes when we arrived I brought it up to housekeeping the next morning and she took care of us. Overall it was a great stay. Next time I would like to stay 3 nights or more then just 2 nights. Try it you won’t be disappointed.

My wife and I visited yesterday with our nephew. Our nephew is a paraplegic. Coming into the casino, the button to open the door did not work which makes it inaccessible for anyone in a wheelchair. No signs to indicate that this was out of service. I notified the employee at the entrance once we got inside. His exact words were "It's okay" he also stated that parts were on order and it would take a while. What I cannot fathom to understand is why there isn't an employee to help open a door in this situation? That was our first problem in the casino. We ate at the buffet, which I find was less than stellar for the price. During our meal we went to the crab counter, my wife and I had already gotten ours and we asked our nephew if he was good, he replied yes. The person behind the counter put his crab on top out of his reach from his wheelchair. My wife noticed this and stepped in to help. This was the second employee that seemed have no concern for the handicapped or ADA compliance. Besides this, I must compliment our waitress Misty. She gave us the best service we have ever gotten from any buffet. In whole, I wish I had not chosen the Ameristar, and am asking myself if I should file an ADA complaint

Great place to spend the weekend. We used the SPA which was excellent one of the best treatments ever. Had a delicious steak dinner at the Timbeline grill service was great. Lunch at the Fireside Kitchen which was equally good, but a little slow on service. The pool and hot tub and property is well maintained and very clean. Our hosts Kevin & Alvin were gracious, helpfull, and excellent at their jobs as we experienced on previous visits & stays. The hotel staff was well trained and gracious at every level. We definatly will return whenever visiting the Colorado region we always stay at the Ameristar because of their excellent service and hospitality.

Nice hotel, very spacious and luxurious! We will definitely be back! I love the bathroom as you can see. They have all the soaps you need including lotion. We stayed on the 28th floor which was an amazing view ! The restaurant we went to was the fireside kitchen & it was very delicious! I had the prime rib & he had a burger which was great. Excellent service. I wish the hotel had Microwaves to be able to heat up my leftovers! The pool was definitely a game changer, the pool room was heated which was a big plus. The jacuzzi outside didn’t have a heated room so bring a robe and some slippers. As far as the gambling goes , my guy says he won some and lost some ????? idk I’m not a gambler. STARBUCKS IS LOCATED IN THE CASINO WHICH WAS A BIG PLUS AS WELL !

We stayed at Black Hawk for 1 night. Our bed was perhaps the most uncomfortable bed we have ever slept on, the tv guide gave no information about programming, and the signage to guide you to check in was non existant. We ate at a restaurant in the resort, the food was excellent but took a very long time, many people who arrived after us were served before us. When I questioned the waitress about this our food arrived after about 5 minutes. It was very loud in the hotel, but couldn't sleep anyway due to the bad mattress. The staff was very freindly and helpful.

Absolutely loved our stay at Ameristar Casino Hotel in Black Hawk From the moment we checked in, everything was perfect! The rooms are gorgeous — super clean, spacious, and modern with incredibly comfortable beds and a beautiful view. Housekeeping was on point the entire time. The buffet is hands-down one of the best we’ve ever had at a casino resort. Huge selection, everything from prime rib to crab legs and an amazing dessert bar. Worth every penny and then some. But the real highlight was the rooftop pool area! The pool is beautiful, well-maintained, and the outdoor hot tub was the perfect way to relax after a day of gaming or exploring. Even in cooler weather, the hot tub was steaming and felt like pure luxury. Staff was friendly and attentive throughout the property, the casino floor was fun and lively, and the overall vibe was just fantastic. We’ll definitely be back — Ameristar has become our go-to spot! Highly recommend!

I would like to thank the staff for helping make my stay enjoyable! I really appreciated the front desk going above and beyond my expectations. They were extremely helpful from the moment I arrived! The cleaning staff did an exceptional job preparing my room for my stay and the attention to detail is extremely appreciated. Always a great experience, and highly recommend this location for anyone coming up for a night, or more importantly longer stays! Thanks again to everyone from Valet which is the best in BH, to everyone who takes pride in their workplace! -Greg

1 towel in room on arrival. 1 decaf,1 reg coffee. none of three drink decaf, key deactivated when we went up to room after breakfast at 10:30. Called desk from hall . told to come down and they will fix it.Wasn't just bad key, none of the three worked. Elevator took 30 minutes down and 20 minutes back up.Nice rooms, great food for dinner and breakfast at Fireside kitchen. Room was excellent. Amenities were not.