The most disappointing stay I’ve had in the US, coming from Belgium. It’s extremely overpriced for what you’re getting. The AC is extremely loud and you can hear the street, you can hear people flushing above you, there is peeling wallpaper in the hallway, the mattress is so soft and worn I’m drowning in it, there is a strange stale smell in the room. Nobody gave any thought about the arrangement of light switches in the room (they’re not in a neat row next to your bed but just at the lamps). And on top of everything, you can’t do your laundry if you don’t have an American number. The best thing about the hotel is the cleaning staff, my room was always clean and tidy when I returned from the Convention Center. Other positives are that the location is 10min away from convention centre and the curtains block out the light.

Love the location, on 16th St. I walked everywhere, to/from convention center. The workout/gym, spread out and lots of different equipment and cardio machines. The M lounge was equipped for breakfast, afternoon bites and coffee/water all day. Enjoyed the centralized bar(forgot the name) for my after dinner drinks. Also enjoyed the work/lounge area during the day. Staff were friendly and oh so helpful. Also Yardhouse was great for dinner when we were to spent to explore elsewhere. Thanks Sheraton for corner suite.

Spent five nights at Sheraton Downtown and enjoyed it very much. Great location. Facilities clean and well maintained. Our corner room was fabulous if a bit noisy due to proximity to the traffic signal at just below. Maid service was excellent. The concierge lounge had good breakfast food and hot coffee. The meeting facilities were top-notch. My single complaint was the electronic keys - Between my wife and myself, we had to have them reprogrammed by the front desk five times during our five night stay.

I wish I could type out everything that went wrong when I went here but I'll just highlight the most important parts. It is extremely difficult to get into the lobby through the little roundabout they have as a person who's never been here and it is out of town. They canceled our reservation 3 days before claiming a party canceled it even though it was just my partner and I. When we got there after confirming over the phone before we left, we drove 8 hours by the way from Nebraska, they told us the reservation was made, but the rooms were not picked. This delayed us we went there as vendors for a trading card convention the amount of time that we lost we did the math after the weekend we lost at least $150 of sales. When we got to the room the shower head did not work only the little wand inside, the toilet did not flush the last night ( we were told when we checked out by a front desk person "that happens all the time" ). Getting ahold of the front desk via phone call is impossible and we are too tired from vending at the convention for 8 plus hours every day to walk down and try to get a hold of somebody. The last night the bathroom door fell off the hinge and no one would answer the front desk so I had to strain and hurt my shoulder trying to lift it back on. On the last day when we were checking out we tried to communicate with them about our terrible experience and if they could compensate us anyway whether a half day comp or just one day off and they told us "we can give you points or breakfast" after they spoke to their manager which by the way he is extremely rude I wish I got his name. We called corporate the day after we got home driving another 8 hours told them this entire story, they started a claim, got an email back 24 hours later like we said and they offered us free points again. After replying back with this whole story yet again an email form they told us there's nothing they can do. If I can give this please zero stars or negative Stars I would I'm never coming back to this hotel I don't even care if the convention is here you've lost my service and I will be telling every single person I know to never use your service. I'm currently working with my bank to dispute the charges and get my money back because your service is terrible and you did nothing to help make it right. $600+ dollars just to lose money, be stressed and then be disrespected with a undervalued compensation is crazy. Do better for yourself everyone and go somewhere else, unless you're rich it seems, then they kiss your butt as I saw from the people next to us.

I had an extremely frustrating and disappointing experience with the Sheraton in Denver, and I will not be staying at a Marriott property again because of it. During our stay, we used the hotel’s valet service, assuming our vehicle would be safe and properly handled. Unfortunately, our car was damaged while in their care. It has now been over a month, and we are still dealing with the aftermath. We initially worked with the valet company’s claims department, but they have completely stopped responding to us. We are now stuck paying over $5,000 out of pocket for repairs. Throughout this entire process, neither the Sheraton nor Marriott has been helpful or taken any accountability. We have received no meaningful support, follow-up, or resolution. What makes this even more frustrating is that this is the second time I’ve had a negative experience with Marriott where I felt completely unsupported as a customer. At this point, it’s clear they do not prioritize guest property or stand behind their services. I would honestly feel more comfortable leaving my car at a budget motel than trusting a Marriott property again. Between the lack of accountability, poor communication, and complete disregard for customer experience, I cannot recommend staying here. If you value your property and expect basic customer service when something goes wrong, I will strongly suggest choosing a different hotel.

I visited at the time of a large conference (Oct 2025) which had students sharing rooms. Isaiah checked me into a room, but it was later given to someone else while I was out at dinner. I was locked out upon my return and did not have access to my things. Eventually, another front desk agent was able to figure things out - I was checked into the wrong room intially. The second room was great. The food was enjoyable. Kitchen staff was very helpful with the banquets. However, some front desk staff need more training.

The front desk staff is very professional and wonderful at this location. They went above and beyond to provide the best customer service that I have experienced in a long time. Thank you for making my stay exceptional.

I had a great stay at the Sheraton. The hotel felt very luxurious and I didn’t have any complaints during my visit. The beds were extremely comfortable and I slept great. Everything was very clean, and the food was good as well. One thing I really appreciated was how safe and secure the hotel felt. There’s always staff present and you need a key to access certain areas, so it’s not a place where people are just coming in and out. That added a lot of peace of mind. Overall, it was a wonderful stay and I would definitely come back.

Great location for this mediocre and pricey hotel. Zero view. Inconsistent housekeeping. Uncomfortable chairs and pillows, broken furniture. Toilet does not fully flush. Smart TV with YouTube and Netflix nice. Fridge appreciated, but froze our food with no adjustment knob.

The tower side suite I had was incredible, very stylish and nice. Felt very clean and bright and comfortable. My bed was a little on the firm side, but that's no reason to lose a star. Amenities are very nicely done at this hotel, the lounge is nice, clean and very well operated. The lobby convenience store is overpriced, but pretty well supplied as well. All in all, very nice hotel. The conference hall was very nice and everything worked great for our company event. Loved it.